FAQ's
Frequently Asked Questions
Get to Know
WHEN WILL I RECEIVE MY ORDER ?
If you’re waiting for an order, make sure you check your email (and, if it’s not there, your junk or spam folder just in case!) where you’ll find your dispatch note as soon as your order leaves the warehouse.
We aren’t back to ‘business as usual’ just yet and expect some delays while we continue working things out and running vital process checks.
WHAT ARE THE SHIPPING CHARGES ?
Shipping is free for all orders above Rs. 4,990, otherwise Rs. 230 flat are applied across Pakistan
For International orders, shipping depends on order weight and delivery destination. Our website is equipped with all shipping charges and should display when you reach the checkout
WHAT PAYMENT METHODS CAN I USE ?
You can only pay via Cash on Delivery ( Pakistan )
WHERE IS YOUR STORE ?
We are an online store, and don’t have any outlet for now.
HOW TO CANCEL AN ORDER ?
We have a same day shipping policy for all products, you can raise an order cancellation request by filling the ‘Order Disputes & Support’ link before the order gets shipped.
DO YOU ACCEPT DIFFERENT BILLING AND SHIPPING ADDRESS ?
Yes we do, provided you have made prepayment. At the checkout page, we offer to select a delivery address that is different from the billing address.
I HAVE RECEIVED A WRONG/DEFECTED PRODUCT, WHAT DO I DO ?
In case you have received any damaged/wrong/product, we gladly accept all merchandise for return or exchange within 3 working days of delivery, provided it:
– Is in new condition
– Hasn’t been washed, used or altered
– Has the original price tag and packaging intact
You can submit a dispute on our website by filling ‘Order Dispute’ form on our website to get on time solution. Pushing panic buttons on whastapp / facebook / instagram just delays the process. We DO NOT entertain any change of mind requests. You are advised to read all product descriptions and instructions carefully before proceeding with your order.
HOW TO CONTACT YOU ?
Our support team is available on +92 305 8207267. You can also drop your queries on our Whatsapp on the same and they shall be answered in timely manner.
Questions About Our Products
WHEN WILL I RECEIVE MY ORDER ?
If you’re waiting for an order, make sure you check your email (and, if it’s not there, your junk or spam folder just in case!) where you’ll find your dispatch note as soon as your order leaves the warehouse.
We aren’t back to ‘business as usual’ just yet and expect some delays while we continue working things out and running vital process checks.
WHAT ARE THE SHIPPING CHARGES ?
Shipping is free for all orders above Rs. 4,990, otherwise Rs. 230 flat are applied across Pakistan
For International orders, shipping depends on order weight and delivery destination. Our website is equipped with all shipping charges and should display when you reach the checkout
WHAT PAYMENT METHODS CAN I USE ?
You can only pay via Cash on Delivery ( Pakistan )
WHERE IS YOUR STORE ?
We are an online store, and don’t have any outlet for now.
HOW TO CANCEL AN ORDER ?
We have a same day shipping policy for all products, you can raise an order cancellation request by filling the ‘Order Disputes & Support’ link before the order gets shipped.
DO YOU ACCEPT DIFFERENT BILLING AND SHIPPING ADDRESS ?
Yes we do, provided you have made prepayment. At the checkout page, we offer to select a delivery address that is different from the billing address.
I HAVE RECEIVED A WRONG/DEFECTED PRODUCT, WHAT DO I DO ?
In case you have received any damaged/wrong/product, we gladly accept all merchandise for return or exchange within 3 working days of delivery, provided it:
– Is in new condition
– Hasn’t been washed, used or altered
– Has the original price tag and packaging intact
You can submit a dispute on our website by filling ‘Order Dispute’ form on our website to get on time solution. Pushing panic buttons on whastapp / facebook / instagram just delays the process. We DO NOT entertain any change of mind requests. You are advised to read all product descriptions and instructions carefully before proceeding with your order.
HOW TO CONTACT YOU ?
Our support team is available on +92 305 8207267. You can also drop your queries on our Whatsapp on the same and they shall be answered in timely manner.